Your Privacy Matters

At Exclusive Cars DXB, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our car rental and chauffeur services.

Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Phone number

• Email address

• Nationality

• Driving licence details

• Passport or Emirates ID details (when required for rentals)

• Billing and payment information

Rental Information

• Vehicle preferences

• Rental dates

• Pick-up and drop-off locations

• Booking history

• Chauffeur service requests

Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Cookies and analytics data

How We Use Your Information

Your information is used to:

• Process rental and chauffeur bookings

• Verify customer identity and eligibility

• Communicate regarding reservations and inquiries

• Provide customer support

• Improve our website and services

• Comply with legal and regulatory requirements

• Prevent fraud and unauthorized activities

We will only use your information for legitimate business purposes.

Information Sharing

We do not sell, rent, or trade your personal information.

Your information may be shared only when necessary with:

• Payment service providers

• Insurance providers

• Government or law enforcement authorities when legally required

• Technology and website service providers supporting our business operations

All third-party partners are expected to handle your information responsibly and in accordance with applicable privacy regulations.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While we strive to safeguard your information, no online transmission or storage system can be guaranteed to be completely secure.

Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Enhance user experience

You can manage or disable cookies through your browser settings; however, doing so may affect certain website features.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete your rental or chauffeur service

• Meet legal, accounting, and regulatory obligations

• Resolve disputes

• Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where legally permitted

• Withdraw consent where applicable

• Contact us regarding how your information is used

To exercise these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are intended for individuals who are legally eligible to rent a vehicle. We do not knowingly collect personal information from children.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Exclusive Cars DXB

Dubai, United Arab Emirates

Phone: (04) 337 0045

Email: contact@exclusivecars-dxb.com